Website Terms of Use

Article 1 (Purpose)

These Terms set out the conditions and procedures for using the website (the “Website”) operated by Kleam Clinic Hongdae (the “Clinic”), and the rights and obligations of the Clinic and users.

Article 2 (Definitions)

“User” means any person who accesses the Website and uses it in accordance with these Terms. As the Website does not offer membership registration, there are no separate members.
“Consultation and appointment request” means a user's request for a consultation or appointment with the Clinic by entering their name, contact information and other details in the Website form.

Article 3 (Effect and Amendment of the Terms)

① These Terms take effect when posted on the Website.

② The Clinic may amend these Terms to the extent permitted by relevant laws, and will announce amended Terms on the Website at least 7 days before they take effect.

③ Matters not covered by these Terms are governed by relevant laws and general practice.

Article 4 (Services Provided by the Website)

Information about the Clinic, its medical team, medical specialties and treatments
Receipt of online consultation and appointment requests
News such as promotions and columns

The services are free of charge and may be temporarily suspended when unavoidable, such as for system maintenance or outages.

Article 5 (Consultation and Appointment Requests)

① Users submit requests after accurately entering their own name and contact information and agreeing to the collection and use of personal information. Requests for persons under 14 must be submitted by a legal representative.

② Once a request is received, the Clinic will contact you at the number provided to consult with you or confirm your appointment. An appointment is established when the Clinic contacts you to confirm it, and your preferred date and time may be adjusted depending on the Clinic's circumstances.

③ To change or cancel an appointment, please notify the Clinic by phone.

④ The following requests may not be processed: requests using another person's information, requests where contact cannot be made, repeated requests with the same content, and requests unrelated to treatment.

Article 6 (Nature of the Information Provided)

① Information on the Website and answers to consultations are general guidance and do not replace a doctor's examination and diagnosis. For an accurate diagnosis and treatment plan, please visit the Clinic and consult with the medical team.

② Treatment results and recovery periods vary by individual, and side effects may occur.

Article 7 (Obligations of Users)

Users must not engage in the following acts.

Submitting a request using another person's name or contact information
Submitting a request with false information
Interfering with the operation of the Website or threatening its security
Copying, distributing or commercially using text, photos, videos or other content on the Website without the Clinic's permission

Article 8 (Copyright)

Article 9 (Protection of Personal Information)

The Clinic processes personal information received through consultation and appointment requests in accordance with the Personal Information Protection Act and the Privacy Policy posted on the Website.

Article 10 (Limitation of Liability)

① The Clinic is not liable for failure to provide services due to causes beyond its control, such as natural disasters or communication failures.

② The Clinic is not liable for delays in contact or damages resulting from incorrect information entered by users.

③ Use of external sites linked from the Website (maps, messengers, social media, etc.) is governed by the terms of those sites.

Article 11 (Dispute Resolution)

① Disputes related to the use of the Website shall be resolved through good-faith consultation between the Clinic and the user.

② If consultation fails and a lawsuit is filed, the competent court shall be determined in accordance with the Civil Procedure Act.

Addendum

These Terms take effect on [To be confirmed: website launch date].